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As a Customer Support Agent, you will be responsible for answering all inbound customer support inquiries. The overall goal of each experience is to effectively diagnose customer needs to ensure all are addressed.
Ideal candidates for this position will be outgoing, intelligent, dependable, and ready to take their career to the next level with a growing company. We are seeking individuals who have outstanding customer service skills and are eager to put a smile into every interaction.
In this position, you will:
Deliver extraordinary customer service and build positive rapport on every interaction
Manage your time effectively and respond to incoming calls in a timely manner
Accurately document call details and customer interactions
Take ownership of customer issues and follow them through to resolution
Maintain organized records of service actions and outcomes
Prioritize workflow based on task urgency and importance
Support additional tasks as assigned
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