At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these e shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Rogers is seeking a Manager of Web Application Monitoring and ytics to be responsible for all Monitoring and Web ytics tools and processes for the availability, performance and overall health of our production ecommerce platform (Web and Retail). Reporting to the Director of Digital Production Support at the Rogers Park Brampton Campus, you will effectively manage production ysts in the day to day operations of our digital monitoring and ytics tools. This individual will cultivate strong relationships with key business contacts to ensure business requirements are understood and drive our Operations teams to excellence.
:Develop, implement and manage overall application monitoring and Operational ytics for the Digital Operations and Production Support team
:Good working knowledge of Digital Space and tools for Web Operations and ytics (for ex. Dynatrace, HP BSM, SiteScope, Diagnostics, Omniture, etc)
:Manage the quarterly prioritization process for key development items with CSC Leadership, and participate in ongoing sponsor meetings to ensure resources are allocated to maximize value to the business
:Collaborate with IT teams and business partners to share data, develop recommendations and report in a consolidated manner
:Provide support to initiatives through effective planning of key projects and thought leadership in setting key performance indicators to monitor progress
:Govern data collection across Digital channels to ensure accurate metrics are maintained on an ongoing basis
:Work closely with Enterprise Monitoring teams and business partners to ensure alignment
:Consolidate and yze all operational and ytics data available to identify gaps and root causes of systemic operational issues
:Recommend strategies, priorities and action plans to close systemic operational gaps and to maintain data integrity for the tools utilized for monitoring and ytics
:Monitor the progress of recommendations in order to move forward on existing operational gaps with action plans
:Handle periodic data and ysis requests from all levels of the Digital Management team
:Recommend process improvement opportunities that will improve the client experience
Experience and Education:
:Undergraduate degree in computer science or related discipline
:8+ years of experience in Web ytics and Production Monitoring tools
:5+ years of management experience leading development/support teams.
:Telecommunications experience an asset.
:Experience in networking effectively at senior levels across the business with the ability to engage and influence business leaders and peer groups
:Effective leadership, interpersonal and communication skills : both to lead a team and be credible with business product owners
:A good knowledge of budgeting and resource allocation procedures
Schedule: Full Time
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 50
Posting Category/Function: Technology and Information Technology
Requisition ID: 92587
As a proud Canadian company, were dedicated to making things easier for our customers. We've been embracing and leading change for over 50:years, and we'll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
Why Rogers? Because we believe the best i
Location: 8200 Dixie Road (101), Brampton, ON