At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these e shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Rogers Communications is recruiting forCustomer Service and Sales Representatives to join our Cityfone team.
Do you thrive in a sales environment? Do you have a passion for delivering exceptional customer service? In this role you will build rapport with new and existing customers, yze customers needs and maximize sales results by offering products that meet those needs. If you are self:motivated and driven to win we invite you to join our winning sales team today
:Demonstrate a passion to connect and build rapport with a variety of customers and their changing needs
:Identify and secure sales opportunities on all calls, including plan or phone upgrades, accessories, new customer leads and referrals, and additional line sales
:Assist customers with their inquiries via phone, chat and email, (including billing inquiries, contract / plan information, processing bill payments, cancellations)
:Take accountability to solve issues from beginning to end
:Provide world:class customer service during every customer interaction
:Collect relevant information to address the customers issue, and identify and develop a practical resolution
:Find customer answers quickly and accurately while using multiple resources
:Provide first level technical troubleshooting for all devices (i.e. Changing the voicemail number, replacing or inserting the SIM card/ Memory Cards, etc.).
:Minimum 1 year of experience in a target:driven sales role
:Comfortable working in an environment that is sales:target driven
:Completed high school diploma or higher
:Bilingual with and English, written and spoken an asset
:Must be comfortable working in a highly structured, sales driven environment
:Available to work on a flexible schedule: days, evenings and week:ends to meet customer demand
:Possess superior multitasking abilities
:Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required
:Must be punctual and committed to work schedules
:Demonstrated ability to positively influence others
:Demonstrated ability to problem solve in a time pressure environment.
Challenging work, a rewarding career:
:Competitive base salary + substantial commissions
:Comprehensive benefits program
:Rogers' Employee Discount (Wireless, Smart Home Monitoring, NHL Game Centre Live, Shomi, Next Issue, etc.)
:Rogers Wealth Ac ulation Plan (pension, RRSPs, employee share plan)
:Career pathing and organic growth opportunities to build a caree
Schedule: Full Time
Length of Contract: Not Applicable (Regular Position)
Work Location:Unit 101, 3991 Henning Drive (237), Burnaby, BC
Travel Requirements: None
Posting Category/Function: Call Centre Operations and Customer Service / Sales
Requisition ID: 91593
As a proud Canadian company, were dedicated to making things easier for our customers. We've been embracing and leading change for over 50:years, and we'll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
Why Rogers? Because we believe the best is yet to come.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throug
Location: Unit 101, 3991 Henning Drive (237), Burnaby, BC