At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these e shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Rogers Communication is seeking a Change Management yst to drive the Change Management function within the Enterprise Service Assurance department. Reporting to the Manager of Operations Support at the Rogers Park Brampton Campus, this role is part of a fully dedicated team of professionals who are responsible for the efficient delivery of change management policies and customer satisfaction are maintained in accordance with our SLAs.
:Assess change activity to ensure the change implementation, verification, and back:out plans are complete and no conflicts / contentions exist with other scheduled changes in the network.
:Evaluate, prioritize and understand Network Changes to eliminate conflicts and unplanned outages.
:Act as interface to Network Operations Groups, Engineering, Implementation, Third Party Carriers and Customer Facing Groups.
:Understand and adhere to the process and procedures defined by Change Management and Rogers.
:Identify key risks, issues, process gaps and provide mitigation strategies
:Ability to work in a fast:paced, dynamic environment with changing priorities.
:Effectively coordinating and executing multiple tasks simultaneously.
:Demonstrate customer service orientation.
:Inspire Confidence by being the Change SME
:Minimum of 4:6 years' experience in a Network Management environment is preferred
:Strong positive, can:do attitude coupled with the willingness to learn and to promote the use of established standards and templates.
:Proven ytical and problem:solving skills; ability to deal effectively with complex, diverse, and unstructured data.
:Ability to understand and adhere to the process and procedures defined by EBU and Rogers.
:Excellent verbal and written communication skills.
:Self:motivated with the ability to take initiative in identifying and resolving problems independently.
:Experience identifying trends and process gaps, yzing information, recommending, developing and implementing creative and effective solutions.
:Ability to identify and isolate problems and escalate as required.
:Attention to work quality and efficiency.
:Experience in one or more of the following technologies: Transport, Fibre, WAN/LAN or TCP/IP.
:ITIL certification would be an asset.
:Strong ytical and troubleshooting skills essential.
:Bilingualism (English/ ) would be an asset.
Schedule: Full Time
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Reporting and ytics and yst
Requisition ID: 93204
As a proud Canadian company, were dedicated to making things easier for our customers. We've been embracing and leading change for over 50:years, and we'll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
Why Rogers? Because we believe the best is yet to come.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we
Location: 8200 Dixie Road (101), Brampton, ON