Ottawa, Ontario, Canada
All Available Locations:
External Posting Description 13;
Our National Capital Region (NCR) is looking for a technology yst to provide first and second:level support to our diverse base of professionals in the Ottawa area.
The successful candidate will be expected to work primarily within the downtown Ottawa office, and occasionally in the Hawkesbury, Kanata and Gatineau locations. As a member of the Support Services team within Deloittes Information Technology Services organization, the successful candidate will report into the IT Manager for the NCR region. ITS personnel are also members of the larger Deloitte Management Services organization that delivers internal services to the firms practitioners and staff.
The in bent will possess strong and written communication, technical and problem resolution skills. The in bent will be responsible for providing hardware, software and basic network support, do enting issues and resolutions, following incident management processes, maintaining inventory and completing other duties as assigned. The position will also require the candidate to answer calls and remotely service our clients within our internal service desk team. Positive, resilient, resourceful and dedicated to delivering high quality service, the successful candidate will act as a primary point of escalation for all technology:related issues in the supported practice offices. The in bent will demonstrate strong collaboration skills in working with fellow technicians and with the Information Technology Services support teams who oversee centralized service provisions.
:Provide end:user support either on:site or remotely in multiple office locations within the Ottawa, Hawkesbury, Kanata and Gatineau locations.
:Configure, deploy, troubleshoot and provide hardware support for firm notebook computers, mobile devices and printers.
:Create, update and track support tickets using the firms incident management tool.
:Handles first level support calls via Skype and provides remote control support to expedite problem solving.
:Facilitate computer repairs with vendors to ensure hardware is properly maintained to standards.
:Provide end:user support/training on new and existing applications.
:Participate in small operational projects within the assigned region.
:Update and maintain inventory records in the firms asset management system.
:Identify opportunities for innovation in client service delivery and process efficiency.
:Participate and engage actively in periodic team, Support Services or ITS meetings.
:Ability to work within flexible shifts between 7am and 7pm.
Please note this is a 7 month contract role
External Posting Qualifications 13;
:Post:secondary education, in an IT discipline.
:1:2 years experience providing hardware/software support in a Windows environment (especially Windows 8.1), with advanced knowledge of supporting Microsoft Office 2013 and other software applications.
:Familiarity with Skype for Business, conferencing and audiovisual technologies is an asset.
:ITIL Foundations Certification is an asset.
:A relevant Microsoft certification is an asset.
:Experience working in a networked environment and ability to perform moderately complex troubleshooting of networked devices (laptops, tablets, mobile devices, printers).
:Demonstrated ability to resolve moderately complex technical issues, providing accurate ysis and suggesting appropriate solutions.
:Strong interpersonal, troubleshooting and organizational skills.
:Consistent, timely delivery of high quality work with an ability to prioritize tasks based on relative importance and urgency.
:Flexibility, energy and ability to work well with others in a team environment.
:Demonstrated ability to collaborate within a team and across teams (to help i