At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these e shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Imagine working for an exciting company where employees are committed to meeting big challenges and making a real difference. Thats Rogers. A leading communications and media company where people come to do great work. Right now we are looking for a talented individual to join our winning team where you will have a chance to innovate, grow and to do what really matters.
The Technical yst within Rogers Enterprise Business Unit's Service Assurance Team will be responsible for front line support of Enterprise Wireline Data and Voice Services (including EON, MPLS, Dedicated Internet, SIP, Toll Free, Long Distance). This will entail initial troubleshooting of live customer calls and monitoring and managing Managed Network Services within a 24/7 environment.
In this role you will:
-Act as front:line customer interface for all customer troubles reported into the Rogers Service Desk
-Work with Rogers internal support teams and external vendors to ensure that MTTR is met
-Manage and monitor alarms and proactive tickets for Rogers Managed customers
-Ensure accurate and detailed notes are logged into trouble tickets
-Proactively manage and monitor customer networks running over, Ethernet, Cable and DSL and IP facilities
-Create incident and advisory reports for extended network outages
-Write and do ent any required department troubleshooting procedures.
Bilingual ( /English)
Customer Service Skills
Excellent Verbal and Written Communication Skills
Must be able to perform in a busy, fast changing environment
Ability to work well in pressure situations
Team Player with Strong Interpersonal skills
Possess strong multitasking abilities
Available to work a flexible schedule to meet customer demands
Must be punctual and committed to work schedules
Nice to Have Skills
Knowledge of Data and Voice services
Experience with trouble ticketing and reporting systems
Schedule: Full Time
Length of Contract: Not Applicable (Regular Position)
Work Location:800, Gauchetiere O, Bureau 4000 (182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations and Technical Support
Requisition ID: 93207
As a proud Canadian company, were dedicated to making things easier for our customers. We've been embracing and leading change for over 50:years, and we'll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
Why Rogers? Because we believe the best is yet to come.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.
Posting Notes: Corporate Canada (CA) QC Montreal SF:EBU; SF:JBQC; SF:LI:AA1
Location: 800, Gauchetiere O, Bureau 4000 (182), Montreal, QC