Montreal, Quebec, Canada
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External Posting Description 13;
Greenhouse Client Experience Coordinateur support the design, planning, preparation and delivery of Greenhouse sessions and offerings. Individuals in this role, under the guidance of the Greenhouse Client Experience Manager, will work with clients, account teams and other key stakeholders to strategically shape the overall experience a customer has while visiting a Greenhouse. They will curate that experience based on the outlined objectives, and with the over:arching mission to create exceptional client experiences at Deloitte.
:Managing the Greenhouse intake process, including management of the inbox, calendar coordination and scheduling of calls
:Managing tracking and reporting of Greenhouse activities
:Supporting the facilitation lead in planning calls with requestors by taking notes, tracking action items and supporting or managing all session design/preparation activities
:Developing high quality deliverables such as confirmation packages, facilitation guides, success stories and other core Greenhouse materials. Ensuring these materials are shared with broader Deloitte teams when appropriate.
:Promoting knowledge sharing across Greenhouse teams through the development of session artifacts and do entation
:Engaging broader resources and working with account teams to gather background information and collateral to support session design
:Coordinating with facilitators and other internal resources as needed to support the session
:Supporting the coordination and execution of pre:session, during session, and post:session activities and logistics
:Working with Business operation to ensure all on:day operations are accurately executed including room set:up and catering. Ensure stock levels are appropriate and order as necessary
:Ensure the facility is event ready
:Supporting the logistics of session delivery, including planning and managing all session materials and tools
:Trouble shoot technology issues during events
:Supporting the coordination and execution of custom client session design and research activities
:Researching and piloting innovative approaches that can be deployed in a Greenhouse environment
:Capturing notes from planning calls with requestors and translating into a design protocol or agenda
:Participating in the development of comprehensive do entation for each session, which includes capturing notes, synthesizing and organizing the information for do entation purposes 13;
External Posting Qualifications 13;
:Minimum of 2 years experience in a client:facing or customer service environment, within the professional services, event management or related environments
:Proactive, self:starter, capable of working independently and operating effectively in ambiguous environments
:Excellent organizational and project management skills
:High attention to detail and task orientation with an ability to problem solve
:Outstanding written and verbal communication
:Ability to manage and appropriately escalate risks
:Highly proficient with Powerpoint and other MS Suite software
:Proven proficiency with technology and ability to learn about evolving technologies
:Understanding of data/ ytics, innovation and digital principles with the ability to quickly get up to speed on Greenhouse technologies and tools (as an asset) 13;
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