The Senior Systems Administrator is responsible for providing daily systems administration of Oracle’s Marketing Cloud SaaS infrastructure, along with providing 2nd Level escalation support for complex system related issues. Senior Systems Administrators will assist management with technical direction to ensure the
highest levels of infrastructure availability, and will assist with the development of long-term IT strategies that aligns with Oracle’s strategic initiatives and corporate goals. Responsibilities Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.Managing a storage infrastructure of Oracle 7420 ZFS appliancesAdministration of production Active Directory forest, including group policy objects.Oracle Virtual Machine 3.x cluster management.Microsoft IIS 7.5 web farm management and troubleshooting.Assist with server operating system and application upgrades, bug fixes and patching.Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in a SaaS environment.System support for both a MS SQL (Windows) and Oracle (Linux) database environment.Experience with Exadata Engineered Database systems considered an asset. Other responsibilities Must be able to provide after hours on-call support on a rotating basis.Light travel required in accordance with business needs. Requirements Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.8 years or more of related technical experience may be substituted for degree requirements.8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems.Experience administering and troubleshooting issues with messaging middleware and message brokers. Oracle AQ experience strongly preferred.Advanced knowledge of enterprise Linux OS and Microsoft Windows Server 2008 R2, 2012 R2Ability to quickly learn new technologies and keep up with the latest technologies.Advanced knowledge of network architecture and protocols.Strong experience with enterprise administrative scripting using a major scripting language (Powershell, Bash, Perl, etc.)Experience with software deployment. Outstanding organizational skills, ability to prioritize effectively, and experience with technical projectmanagement.Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.Experience providing client-facing, direct customer support and service.Ability to interact with all levels of an organization in a professional, and tactful manner.Ability to work productively in cross-functional teams or resourcefully and independently as an individual.
Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company. Responsible for creating and implementing system enhancements that will improve the performance and reliablility of the system. Manage the load configurations of a central data communication processor and make recommendations for purchase or upgrade of data networks. Coordinate terminal orders and cable installation, network system planning, upgrading, monitoring, testing, and servicing. Approves action requests and specifies purchase requisitions. Negotiates and places orders with common carriers. May play a team leader role for developing System Administrators. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Eight years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.
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