Calgary, Alberta, Canada
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External Posting Description 13;
The role of the ServiceNow Technology yst is a technical role that is responsible for the configuration and on:going development of ServiceNow. This individual has a deep technical experience in their respective domain and is able to provide best practice advice on the technical implementation for their respective domain areas. The ServiceNow Technology yst will be accountable for configuration the platform, completing technical design do entation and unit testing their configuration work. At times, based on client requirements the ServiceNow Technology yst will also be responsible for making ServiceNow customizations. It is the ServiceNow Technology yst responsibility to ensure that the solution is developed using defined ServiceNow standards and best practices.
:Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements
:Identify requirement gaps to maintain a high degree of quality in the solution build
:Provide configuration options to meet specific requirements identifying respective pros and cons for each option
:Ensure that ServiceNow standard practices are utilized for all configuration and customization
:Provide insight and expertise into the ServiceNow configuration based on previous work experiences and education
:Responsible for troubleshooting any errors found in the ServiceNow configuration
:Support the deployment of solutions across sub:production and production environments
:Provide training for each tools functionality both in person and through using other methods
:Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities
:Do ent the technical requirements / as built do entation
External Posting Qualifications 13;
:Technical degree in Information Systems, or equivalent
:Minimum of 1 year of ServiceNow implementation experience
:Familiarity with data conversion and migration
:Must be self:directed and able to manage competing priorities
:Understanding of Agile development practices
:Strong problem solving and ytical skills
:Must be professional, well:spoken and able to interact with customers at all levels
:Certified ServiceNow System Administrator
:Understanding of ITIL processes
Suggested ServiceNow Training:
:System Administrator Certification
:ServiceNow Advanced Scripting
:Asset Management Training
:CMDB / Discovery Training 13;
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