Looking for a self:motivated, hands:on Project Manager. Individual will work as part of a cross functional team consisting of customer service, operations, marketing and sales. A successful candidate will be a resourceful problem solver that is able to work around obstacles, implement practical solutions and successfully partner with all other departments. Work with the field sales network to provide lighting design, technical support while maintaining efficiency and courtesy throughout the work day. The candidate will be working directly with sales agents, specifiers, contractors and architects.
:Maintaining a high level of customer satisfaction in partnership with the engineers while delivering the required support service to our customers.
:Work directly with customers, provide timely response to requests, juggle shifting priorities and keep on top of deadlines and expected follow through
:Ensure all customer requests for product orders are processed accurately, and are delivered to the customer within the agreed upon lead:time. Complete data entry with minimal to no errors.
:Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.
:Taking individual initiative to get things done by actively working to improve current processes.
:BS/BA degree in engineering preferred.
:1:3 years of related experience in customer service, after sales or account manager role in lighting, manufacturing architectural, design engineering, or construction industry.
:Experience working in a manufacturing facility or other light industrial exposure
:Proficient in order processing, customer service and telephone skills.
:Outstanding communication in English, both ly and in writing
:Experience with ERP system, experience with Epicor a plus.
:Attention:to:detail and the ability to prioritize.
:Demonstrates conflict resolution and problem solving skills.
:Excellent time management and interpersonal skills.
:Possess a working knowledge of Microsoft Word and Excel. .
:Demonstrated ability to work under pressure without close supervision as well as working in close collaboration with team members and other departmentspany Description:/h3:
Lumenwerx is located in Montreal and specializes in the development of architectural lighting fixtures to provide aesthetic, and functional products with an optimal light quality to office / hospitality / school environments.