At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these e shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Rogers is a Canadian leader in mobile commerce, Internet:of:Things and advanced business connectivity. We deliver end:to:end solutions, cross:device integration, real:time access to mobile applications and worldwide control of connected devices. Explore the benefits of working with Canada's largest wireless carrier, a leading business cable, wireless and fibre provider, and Canada's best media brands.
Reporting to the Director, Small Business Sales, you will direct and manage an Inside Sales team that is responsible for generating, maintaining, and growing revenue in the Small Business Space within a National territory. The Inside Sales team is focused on creating sales opportunities by solving business challenges with a solution sales approach. Your Team will have access to the full suite of Rogers products, services, and advanced business solutions to meet their clients' needs. This will include solutions and services such as Enterprise grade Internet, WAN, Voice, Wireless Voice and Data, M2M, Cable, and advanced business solutions such as Microsoft Lync, Microsoft Office 365, Fleet Management, Asset Tracking, Managed Wi:Fi as a Service, etc.
The in bent will be responsible for the day to day coaching, funnel management, while managingan Inside Sales team to overachieve quotas.
What you will be doing:
:Provide hands on, on:going coaching, leadership and support to the inside sales team focused on Small businesses to ensure monthly quotas are continuously met or exceeded
:Provide sales management, funnel guidance, and manage weekly sales reports to monitor sales activity and ensure quality performance
:Accountable for sales planning, strategy development and plan implementation
:Deliver on sales quotas while maintaining cost and quality of product
:Achieve defined sales objectives of EBU Small Segment for next generation products (Data Center, Cloud Solutions, Network Internet, Ethernet, Private networks, IP voice and Professional Services)
:Manage metrics associated with daily Rep activities and results
:Supervise and motivate the Inside Sales Team to obtain set objectives for customer education/customer prospecting and customer satisfaction
:Act as a liaison with other departments to offer communication support to the Inside Sales Reps
:Responsible for full manager responsibilities including talent management, workforce planning, performance management, employee engagement etc
:Develop sales employees to continuously improve their sales and account management skills
:Manage the resolution of sensitive customer requests and issues where necessary
:Develop and maintain effective interaction with all internal customer support and marketing teams to maximize sales results
What you have:
:Post:secondary degree/diploma certification in a business related field or equivalent experience is required
:Minimum three years of management experience in a sales environment is required
:Demonstrated leadership skills in managing a mid to large size sales operation is required
:Experience in developing and executing business tactics as it relates to sales is required
:Excellent interpersonal, communication (verbal and written), and presentation skills are required
:Demonstrated proficiency in the competencies required for the Manager role (i.e. achievement orientation, team leadership, adaptability, business a en)
:Ability to translate the impact of operational decisio