At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these e shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Rogers is seeking an Engagement Manager to act as a liaison between business stakeholders and development/testing teams within the IT organization. Reporting to the Sr. Mgr. Engagement, Customer Care Channel at Rogers, this individual will organize incoming workload, drive project solutions and lead JAD sessions. Individual will also be responsible for ensuring that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions. Engagement Manager role continues throughout the development lifecycle of the project.
Ensure business requirements refinement by identifying, prioritizing and do enting the requirements through focus groups, meetings, systems knowledge and experience.
Capture req's (functional and non:functional), business rules, reporting req's, and high level use cases.
Has expertise across multiple business areas, and across multiple systems and departments e.g. Sales, Finance Commissions and Product Management.
Ensure projects align with the business and ITS strategies and roadmaps
Suggest delivery approach, methodology, buy vs build.
Provide regular status updates on portfolio specific initiatives and high level forecasting.
Engage the resources from IT development, Architecture, Infra teams etc.
Highlight the proposed approach to solution being developed with cross:functional teams, capture change drivers and opportunities and business benefits
Work with delivery teams on project change requests.
Typically oversees multiple initiatives and/or the work of multiple ysts simultaneously.
Communicates with project managers, application developers, subject matter experts, end users and Rogers senior leadership.
Identifies and highlights problem areas, gaps or conflicts derived from information gathered.
Understands industry trends and practices for the clients business and for areas of domain expertise.
Experience and Education Preferred
Communicates effectively with meaningful and articulate verbal discussions.
Creates clear and coherent written materials.
Synthesizes information into succinct, concise and logical summaries and reports.
Demonstrated experience with Program Management Business Process Management and Software development Lifecycle methodologies (Waterfall and Agile).
3 : 5 years of experience managing a business portfolio
6 : 10 years of Business ysis experience.
6 :8 years of demonstrated expertise in customer experience, and advanced knowledge of IT and business processes.
5:7years of experience with system development tools and techniques, application planning and strong problem solving and troubleshooting skills.
6 : 8 years of demonstrated experience eliciting, gathering and do enting requirements, including JAD coordination and use case identification
Experience working with external Vendors
Strongly preferred experience working with telecom including and not limited to: Order Management, Billing, CRM, call center systems and customer facing web portals.
Undergraduate degree. Graduate degree, preferred.
Schedule: Full Time
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology and Information Technology
Location: 8200 Dixie Road (101), Brampton, ON