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At Rogers we're for supporting you on a journey to a rewarding career. Whether you're a developer, an yst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.
Rogers Communications : Technical Team Lead
Our customers satisfaction is our obsession and we need innovative thinkers like you to help making our customers needs become a reality. As a Technical Team Lead, you will be involved in the IFRS Project (International Financial Reporting Standards) continuing on as Production Technical Lead. You will be responsible for managing a vendor support team. You will ensure that a high level of ITIL production standards are maintained, be the go to person for the business team and Rogers Directors/SVPs.
You will ensure all SLAs and KPIs are properly do ented and reported on a monthly/quarterly basis.
This is your chance to demonstrate your skills and competencies in a rapidly changing equal opportunity environment in a large organization. We look forward to meeting with you and helping you succeed in this opportunity.
We work in an exciting fast pace environment where you will contribute with partner organizations to ensure IFRS deadlines are delivered on time and to solve complex technical challenges.
Strengths we value:
:We are seeking for an individual passionate about delivering awesome customer experience
:Strong communicator with a focus on clear verbal and written dialog
:Extraordinary abilities to simplify and communicate complex situations clearly
:Standout colleague who has respect for other peoples ideas, values and solutions, while trying to achieve a common outcome
:Customer focus on getting the job done in a collaborative manner while maintaining your individual accountability
:Creative thinker with a positive outlook on problem solving and challenging the status quo
:Commit on multiple tasks and demands with varying timelines and changing priorities in a dynamic environment
:Manage the day:to:day activities of the production support team providing coaching, leadership, guidance, and performance management as required.
:Provide management of the Production Support life cycle through Incident, Change and Problem Management
:Own incidents end to end and work with Infra, DBA, Dev Teams, Support Teams from upstream/downstream systems and business users.
:Follow Problem Management processes to determine root cause via Development, Configuration, Data Fix, and User Error.
:Oversee Change management processes and provide approvals.
:Ensure monitoring alerts and dashboard are enabled and functioning properly
:Prepare SLA reports on a monthly, quarterly, basis
:Participate in Disaster Recovery
:Participate in Audit Reviews
:Ensure OSI is up:to:date
:Ensure Run book is up:to:date
:Actively participate and/or lead team meetings and offer recommendations on guidance to resolve customer issues.
:Other duties as assigned
Experience we are looking for
:You have an industry recognised Computer Software degree, coupled with 3 :5 years of production support leadership or project management
:Attested programming skills with knowledge of databases and reporting engines
:Aptitude Studio Certification
:Oracle E:Business Suite experience
:Oracle database experience
:Batch Processes and Scheduling
:Performance Tuning and Troubleshooting
:Enhancement and Defect ysis
:Error and Exception Management
:Server Logs interpretation and ysis
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10
Location: 8200 Dixie Road (101), Brampton, ON
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