At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these e shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Customer Implementation Specialist : Technical Lead
The Customer Implementation Specialist : Technical Lead, is integral to the success of the Service Delivery team providing technical clarification and guidance to Service Provisioning Specialists. Manage highly technical, potential nonstandard network implementations. Responsible for order validation as well as project management of solution deployment.
:Review and gather information to perform order entry into the Rogers systems
:Process Voice and Data Mac:D requests for installed RBS Services
:Facilitate status meetings and oversee project critical paths
:Assist customer with inquiries generated through inbound phone calls related to billing, account maintenance and product functionality
:Provide added value through tracking of all activity and acting as the liaison between Rogers and our Business Customers
:Responsible for order fulfillment and administration for Business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing.
:Build customer relationships by providing prompt and exceptional service through communication and delivery.
:Gather service information details upon receipt of minimum requirements from Sales
:Set expectations and hold people accountable; promote teamwork through open and honest conversations
:Define schedule and delivery plans to communicate with customers and assess risk factors
:Organize Kick off meetings for large projects and Fibre build orders and facilitate regular follow up meetings
:Take accountability and appropriate action to efficiently resolve issues
:Establish and maintain cross:functional relationships within Rogers departments
:Manage all communication and delivery tasks during the service provisioning lifecycle
:Core Competencies: Customer Focus; Teamwork; Communication; Accountability; Innovation
:A strong sense of teamwork and willingness to work in an ever changing environment
:Excellent presentation and communication skills
:A demonstrated customer service background, with Cable/Fibre or related industry experience required within an inbound and outbound call centre environment.
:Solid understanding of telecommunications services and equipment
:Entrepreneurial attitude and an ability to work with little supervision in a fast paced environment
:Understand the fundamentals and be able to implement integrated project/program strategies
:Ability to work flexible hours, includes day, evening, and weekend shifts
:Strong organizational skills
:Knowledge of Rogers Business services, products and procedures
:Software skills: Microsoft Office, AS400, INSIS
:College and/or university graduate or equivalent work experience
:Must be self:motivated, creative and able to work as part of a team
Schedule: Full Time
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Project Management and Coordination
Requisition ID: 90442
As a proud Canadian company, were dedicated to making things easier for our customers. We've been embracing and leading change for over 50:years, and we'll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
Why Rogers? Because we beli
Location: 8200 Dixie Road (101), Brampton, ON