Work Area: Software:Development Operations
Expected Travel: 0 : 10
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
You always thought SAP software is all about complex, larger:than:life business processes? Read on, to learn more about the development of software for the future of the cloud. SAP is the global market leader for business software; that's a well:known fact. But SAP, the strongest contender in the market for cloud software, is a key driving force in defining the cloud of the future.
PURPOSE AND O ECTIVES
The digital and physical worlds are converging: Hence, the digital economy consisting of Industry 4.0, IoT, and API:Business rapidly becomes more and more important. By putting the customer into the driver's seat of their provider and vendor relationships, SAP is redefining the paradigm of customer relationship management. We focus on the customer and the entire journey, including traditional marketing, sales, and service, as well as orchestrating online and mobile commerce and other interaction channels.
This paradigm change is driven by SAP's business unit Customer Engagement and Commerce (CEC) and its cornerstone brand SAP hybris. As leader in the market for cloud software, it is our mandate to envision and drive the future of the cloud. Our applications are highly consumable, built on a flexible microservice:based architecture, and delivered to public and private clouds.
Following the principles of agile software development, we cherish direct feedback from customers by including them in design thinking workshops. Design thinking incorporates the idea of failing early and smart during the design phase rather than during customer usage. We test several different approaches to understand the design from different angles and especially from the customer's point of view. Thus, we work out kinks in an early phase:while enjoying the interactive design process.
We mainly build cloud:based software. Mainly? Not only cloud:based software? Right. Of course the cloud is the main exchange point and the main vehicle for our software; however, many of our customers rely heavily on sophisticated back:office applications and processes including sensitive information that must stay inside their corporation. SAP S4/HANA is fulfilling SAP's promise to be the leader in cloud software, while, at the same time protecting the business of our established custo ase: by allowing them to define their own pace in going to the cloud and bridge the two worlds with our software.
EXPECTATIONS AND TASKS
Monitoring and operating SAP Cloud:Quote:to:Cash software, including:
* Provisioning SAP Cloud:Quote:To:Cash tenants in the cloud platform
* Supporting customer onboarding to SAP Cloud:Quote:To:Cash tenants
* Proactive monitoring of service and system health
* yzing and responding to customer incidents and service requests
* Ability to understand system wide functionality and concepts
* Accountability, delivery of the assigned tasks on time, ensuring high quality and high performance
* Work in an Agile development environment which requires the individual to be self:driven, take decisions independently and be flexible in order to cater to demand
* Develop software, e.g. monitoring tools
* Required for on:call and/or after:hours support
By completing these tasks you will play a crucial role to fulfill our customer Servic