Today's Merck is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company : one that is ready to help create a healthier future for all of us.
Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our team, you'll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
The Digital Field Engagement Manager understands the role of the representative, is digitally savvy, and responsible for evolving the field:customer relationship through enhanced communication channels. By providing value:added services that can be leverage at the right time, with the right content, via the right channel, the representative will be positioned to work towards creating an enhanced overall customer experience. This individual has field sales experience, maintains close relationships with the field, provides both in person and remote training using a variety of training material, and is continuously looking for new and innovative ways to solidify and deepen our customer connections.
The position will report to the Associate Director, Customer Engagement Excellence.
: Identifying new content/value offerings to be provided to the field
: Ensuring existing content is being utilized and meets the needs of the field
: Engaging the field, finding new and interactive ways of gaining their support and buy:in
: Gathering continuous field:based feedback
: Building training based material using a variety of media (i.e. video, guides, etc.)
: Running training webinars for the field
: Working closely with the CE Systems Specialist to ensure systems do not act as barriers to performance, and lead to positive customer experiences
: Onboarding new representatives, ensuring full understanding of the systems and solutions
: Training of field personnel, in the area of eCall, ePromo, eMail, eCME and digital technologies
: Working with CE yst to track overall performance of field:led engagement activities
Education and Skills Required:
Bachelor of Administration or similar
: Certification in the field of Digital Marketing or similar (asset)
50 in the field
Minimum Experience Required:
5+ years' experience in a field based role
2+ years' experience in a marketing role
Digital Marketing experience an asset
Bilingualism (English and )
: Excellent ability for both creative, innovative, conceptual and strategic thinking
: Up:to:date with the latest trends and best practices in digital marketing and measurement of key emerging platforms and technologies.
: Thorough understanding of relationship marketing and customer activation including knowledge of customer segments, needs, channel usage and preferences.
: Develops new insights into innovative solutions that result in stronger customer engagement
: Relentlessly searches for, shares and adopts ideas and best practices in and outside the company and embraces change introduced by others.
: Strong ytical skills and data:driven thinking
: Excellent presentation, facilitation and written communication skills
: Ability to work with minimal direction; Comfortable with uncertainty, change and challenging the status quo
: Strong ability to influence at all levels with clarity and confidence
: Ability to effectively work cross functionally and collaborate, with the ability to work in a group and as an individual
Our employees are the key to our companys success. We demonstrate our commitmen