CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data ytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000:route:mile U.S. fiber network and a 300,000:route:mile international transport network.
The IT Operations Technician 1is responsible for providing 24x7 network and system administration support for internal and external customers while providing exceptional customer service.
Provide internal and external customers with exceptional 24x7 customer service support including billable requests and physical security functions.
:Work directly with the customer and/orsupport staff to Isolate and troubleshoot as necessary.
:Support customer requests through a ticket system.
:Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.
:Assume monitoring role for all critical systems. Provide visibility and support to the Facilities team.
:Follow all Global policies and procedures. In accordance with escalating events in a timely manner to the appropriate team.
:Perform and execute installation/de:installation projects that would include the racking and stacking ofhardware equipment, up to and including cage decommission.
:Lifting ofhardware equipment required up to and in excess of 50 pounds.To include standing, bending and kneeling as needed to perform this task. Server lifts can be utilized where applicable.
:Responsible for the installation and troubleshooting of all copper and fiber customer cross connects.
:Maintain do entation of network systems infrastructure, cross connects and circuit audits.
:Assist customers with after:hours shipping and receiving if applicable.
:Employee may be assigned to work overtime depending on workload requirements.
:Perform additional duties such as: Monitor and control access to the Data Center, cleanliness and appearance of raised floor (including physical clean:up) and shipping/receiving duties.
:Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DNS.
:Highly effective at troubleshooting Layer 1:3 issues (physical, data link and network layers).
:Responsible for fiber testing, light testing, continuity : Transmit/Receive, DB Loss Level, head:to:head testing.
:Must have working knowledge of tools such as ping, traceroute, telnet and nslookup.
:1to2 years experience with the installation and terminating of CAT5e, CAT6, Fiber (Multi and Single Mode) and Coaxial cable.
:Thorough understanding of TIA/EIA:568 and IEEE 802.3 Ethernet fundamentals.
:Experience in Structured Cabling. Gather customer requirements, design, install, test and do ent. To include terminating fiber, connectors (LC/SC, GBIC), dressing and terminating distribution panels/patching, rack and stack, physically able to put together server racks.
:Security clearance via Government or other agency background check may be required for customer support.
:Utilizing internal systems (Visio, Remedy, and Vantive).
:Excellent communication and organizational skills are required.
:Strong team player.
Education or Equivalent Experience:
College preferred not required, 1+ years of operational and technical experience in an IT environment required.
IT Certification such as CompTIA A+, CompTIA Network+, Cisco CCENT, familiarity with BICSI is desired.
No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, nati