Job Type:Temporary ContractPrimary Location:Vaughan, Ontario, Canada
All Available Locations:Vaughan
External Posting Description
This is a 1 year contract(Temporary) position
Hours during busy season is a must (11:45am to 8:15pm)
The job of the Customer Service Coordinator (Floor Monitor) involves overseeing, organizing and coordinating the work of customer service agents. They are in charge of administering both operations and staff and act as an interface between agents and management.
Serve customersby planning and implementing call centre strategies and operations; improve systems and processes and manage a staff (team of 7 to 10)
On a daily basis they supervise calls, and ensure that set objectives are achieved. They motivate agents and make sure that rules of conduct are observed . When an agent runsinto difficulty with a caller, the Floor Monitor handles the problem by take the call directly. As required, they perform the same duties as the people they are supervising.
The produce regular activity reports for their managers andare also responsible for spotting inconsistencies in the scripts/questionnaireand suggest improvements
External Posting Qualifications
Join Deloitte and bring back that loving feeling. And love the company you keep.
At Deloitte we are redefining what it means to be a professional services firm. We know that business as usual just won’t cut it. Our culture is built on the collaboration, flexibility and innovation needed to perform at the highest levels and exceed expectations. We offer a unique TalentExperience that empowers our people with opportunities to do meaningful work andto grow, learn, and lead at every point in their career. Lead yourself. Lead a team. Lead the firm. It’s all possible at Deloitte.
We offer a unique TalentExperience that empowers our people with opportunities to do meaningful work andto grow, learn, and lead at every point in their career. Lead yourself. Lead a team. Lead the firm. It’s all possible at Deloitte.
Lead yourself. Lead a team. Lead the firm. It’s all possible at Deloitte.
Deloitte is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and willaccommodate applicants’ needs under the respective provincial human rights codesthroughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout thisprocess. Information received relating to accommodation will be addressed confidentially.
We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.
Click here for more info: http://careers.deloitte.com/jobs/eng-global/details/j/18192-en_US/customer-service-coordinator-floor-monitor
Location: Toronto, Vaughan