At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these e shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Right now we are looking fortalented individuals to join our winning team as Customer Care Representatives at The Shopping Channel starting onOctober 17 2016where you will have a chance to grow anddeliver world class customer serviceWe take pride in providing high quality customer service to our customers and giving our employees an environment to grow and build their careers.
** Please note that shifts are Evenings, Weekends and Holidays **
:Commit to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers;
:Actively listen to customers, ask the right questions, and offer solutions which cater to customer needs;
:Communicate with energy, and personal confidence while presenting a polite, thoughtful, and friendly attitude
:Drive the sale of the Shopping Channel products and services by consistently meeting/exceeding individual sales targets
:Be at ease working in a structured and goal:oriented environment (sales, call duration, quality, attendance and punctuality);
:Complete accurate transactions in an effective and precise manner with attention to detail;
:Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact;
:Incorporate feedback on a regular basis, to improve your personal and professional development;
:Troubleshoot and gather information from Customers to identify root causes of Customer problem and/or dissatisfaction and determine appropriate course of action to ensure the result is a win:win
:Follow internal company guidelines in regards to call handling
:Performs other duties and special projects as required.
:Excellent communication skills both verbal and written
:A genuine interest in helping customers resolve issues
:Ability to work as part of a team
:Ability to remain calm and polite when working under pressure
:1+ year of customer service experience. Preference will be given to candidates with call centre and retail experience
:Proven sales/upsell ability in a retail environment
:Typing speed of at least 35 wpm
:Ability to talk and type at the same time
:Strong computer skills including MS Word, Excel and Outlook
:Minimum grade 12 education or equivalent
:Ability to perform simple calculations while supporting customers
:Familiarity with social media
:Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with Customers in a fast paced Customer focused call centre.
Must be flexible to work shifts as required (evenings, weekends, and holidays).
Schedule: Full Time
Length of Contract: Not Applicable (Regular Position)
Work Location:59 Ambassador Dr (096), Mississauga, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations and Customer Service / Sales
Requisition ID: 90883
As a proud Canadian company, were dedicated to making things easier for our customers. We've been embracing and leading change for over 50:years, and we'll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
Why Rogers? Because we believe the best is yet to come.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring t
Location: 59 Ambassador Dr (096), Mississauga, ON