Title: : Bilingual Loan Service Rep : 14903
Primary Location: Canada (CA) : Ontario (CA:ON) : Oakville
Candidates applying for this position must have the proper work authorization to work in Canada in order to be considered for this position. Canada visa sponsorship is not available for this role.
Provides customers with information in response to questions that have been escalated to this level; researches, resolves, and responds to general and semi:complex customer concerns. Provide accurate payouts to customer and dealers. Handle requests for statement of accounts, release of interest, credit checks and other administrative requests. This position is located in Oakville, Ontario.
:Provides Canadian loan, lease and Multi:Use customers (English and ) with information in response to questions and inquiries.
:Researches, resolves and responds to all types of customer concerns.
:Provides accurate and timely payouts to customers and dealers
:Handle requests for statements of accounts, release of interest letters, credit checks and other administrative requests.
:Excellent verbal and written English and language skills.
:Ability to use standard desktop, such as Microsoft Office, Intranet and Internet functions.
:Excellent interpersonal, communication and organizational skills.
:Experience in a customer service role in a call centre environment.
:High level of attention to detail and accuracy.
:Ability to multi:task
:Proficient in the use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
:Must be able to work effectively in a team environment.
:Bachelors Degree (preferably Business) or equivalent in education and experience.
:Experience with Infolease, MARS, CACS..
:Understanding of leases and Instalments.
:Experience with transaction data entry and processing.
:Experience working in the finance industry.
This position will be posted for a minimum of 7 business days and unposted when a qualified pool of candidates is achieved.
In accordance with the John Deere Accommodation Policy, reasonable accommodation of any of these qualifications may be considered.
If you are moving to an area where housing and general expenses are significantly more expensive than at your departure location, the Company may provide a transitional benefit to help offset these costs for a specified period of time as a part of the relocation package. The Company will notify employees of their eligibility for this benefit based on a calculation provided by Runzheimer International. The calculation is based on a comprehensive assessment of all living cost variables and specific individual characteristics.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
Location: Canada (CA) : Ontario (CA:ON) : Oakville