Bell is a truly Canadian company with over 135 years of success. We are defined by the passion of our team members and their belief in our company's vast potential.
To ensure we continue to be recognized as Canada's leading communications company, we're committed to finding and developing the next generation of leaders. This means creating best:in:class career and development opportunities for our employees.
If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Corporate Groups offers best practice services to support the organization, including Finance, Legal and Regulatory, Brand, Corporate Services : including HR, Communications, Real Estate, Security and Procurement and Value Creation.
Team Manager, Fraud Control and Detection
Corporate Services : Corporate Security
A challenging and interesting opportunity for a motivated and action oriented individual in the Bell Corporate Security : Fraud Management department.
Bell Canada Corporate Security is accountable for establishing, implementing, administering and enforcing Bell Canadas Security Policies. The Fraud Management team detects, yzes and investigates potential Telecommunications fraud on all of the different Bell services and technologies offered. We are responsible for managing the fraud governance program and working with the various Bell businesses and external partners to take corrective actions to minimize fraud losses and protect company revenues.
Under the direction of the Senior Manager : Fraud Management, the chosen candidate will be responsible for the supervision and support of the Fraud Detection ysts. As well, the candidate will be required to participate in the implementation of new processes, along with maintaining good working relationships with our various business units and partners.
Through effective leadership, coordination, communication and training, the in bent must ensure that the work is conducted with the utmost integrity and professionalism in the best interest of the company. The main responsibilities are:
:Manage fraud detection team performance and results through leadership, coaching, and establishing training programs.
:Manage strategies and programs to mitigate fraud risks, enhance companywide fraud management initiatives, and provide value:added services to Bell customers.
:Establish and maintain strong working relationships with internal and external partners.
:Be a strong team player, acting as a mentor, guide, and resource; and create/promote a great working environment for employees and business partners.
:Engage with Bell Business Unit partners as required to mitigate risks and provide corrective recommendations.
:Review fraud trending and emerging technologies and develop solutions/strategies to prevent fraud to Bell, and provide value:added services to customers
:Bilingual and English : both and written.
:College degree or a University education and/or equivalent combination of education and experience in Corporate Security environment/Fraud Management industry.
:Minimum 5 years experience as a people leader within the fraud management industry.
:Industry Fraud Certification is an asset.
:Technical background in telecommunications or experience in fraud investigations.
:Priority management and critical thinking abilities.
:Ability to influence and engage internal and external business partners.
:Excellent , written, and group communication skills;
:Knowledge of the wide range of services available to all our customers within all our different banners.
:Strong ytical/problem:solving skills with attention to detail, creative and good business judgement;
:Excellent negotiating, decision making, prioritization, commu