At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these e shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Product Manager, Digital Service and Support
Are you a digital surfer? Do you want to put your problem solving, business and technology skills to the test? Would you like to be part of making the buzzwords "customer experience", "omni channel" and "design thinking" come to life? Then keep reading because you might be interested in joining our team.
If you have always wanted to work at an entrepreneurial company where the employees are committed to solving big challenges and making a real difference; then join Rogers. We are a leading communications and media company where people come to do great work. We are looking for individuals who are curious, love digital, and want to be part of the team that will push the digital customer experience to the next level.
What we want for you.
We want to support and encourage you to find long:term success. We want you to explore opportunities that play to your strengths and passions. We value lateral moves as much as vertical promotions : we believe all roles should develop your skills, broaden your experience, and help you build a rewarding and fun career.
What you will be doing.
You will be focused on the Digital Service and Support experience and helping in making self:serve the channel of choice for our customers. As the Product Owner, Digital Service and Support you will be an integral part of executing the Rogers and Fido Wireless Omni:Channel Strategy. You will be a key player in the building of Digital Service portfolio's vision and help execute a portfolio from end to end. The type of digital products include payments, billing, IAM, Chat (chat bots), etc. as we all as other innovative ways to drive self:serve adoption and engagement. This will involve:
:Execute digital strategies and plans based on business objectives, insights, stats, facts and grounded through the consumer lens
:Act as a digital subject matter expert
:Practice digital thought leadership, Agile methodology, and change management processes.
:Advice, consult and socialize with key stakeholders involved in prioritized initiatives; do ents business opportunities, recommends digital solutions and provides timelines and budget impacts.
:Take projects from concepts to detail requirements and use cases
:Prioritize and groom backlog with product vision in mind
:Work closely with user experience and technology teams to build products
:Work closely with QA team to test the products
:Define clear KPI's with each initiative and work with ytics and reporting teams during all stage of product development
:Determine Key Performance Indicators to track the impacts of the self:serve initiatives across all channels
:Track and measure efficiency and delivery of all initiatives (impact on business and customer satisfaction) against established targets
:Intake and manage requests for BAU changes from various cross:functional teams
:Identify potential roadblocks and proactive determination of solutions to be implemented
:Helps Foster an AI and mobile:first culture
:3 : 7 years Business experience with an emphasis on digital and customer experience
:Experience in the implementation of digital capabilities
:Proven ability to yze and interpret data to provide insight:driven direction
:Ability to yze issues, identify root causes and recommend solutions
:Strong skills to work collaboratively
:Self:sufficient and ability to operate with