At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these e shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Senior Learning Facilitator:Enterprise Business Unit
:The overall purpose of this position is to facilitate and coach learning programs to provide end to end skill, knowledge and tool support to Rogers M2M : Product/Solutions, Small Enterprise, Medium Enterprise, Large Enterprise/Public Sector teams, selling and cross selling to new and existing Rogers Small/Med and Large Business customers and promoting the benefit of the full suite of products and services in addition to assisting in sales within an assigned Corporate Account territory. By effectively partnering with accounts, the Corporate Account Manager will provide effective business solutions to customers through innovative and strategic planning, superior customer service and prospecting data and cable sales skills and knowledge in all channels including Branded Retail, 3rd party retail banners, national inside sales and field sales selling Rogers Business Products and Services. The candidate will work within these channels to enable representatives in identifying, qualifying and positioning business products, services and sales skills. Sales Learning Consultants are required to spend 80 of their time engaged in learning and enablement activities in the field and the remaining 20 is spent completing administrative/support tasks.
:Facilitate product, application, process, and sales skills to small, medium, large emprise teams(i.e,) CRM Tools Salesforce, Toolkit, and various tools and applications
:Coaching of Sales support team and other sales roles with respect to positioning and selling of Rogers business products, M2M solutions and services
:Engage in "on:site" training initiatives with regional sales teams (demo days, business road shows)
:Assist all Business sales teams in Acquisition, focusing on small, medium large business space (20:499 employees)
:Partner with Learning and Enablement to development teams in the creation of sales business curriculum and sales playbook tactics
:Partnership with national and regional business teams (sales and marketing) to diagnose and develop wireless/data/cable solutions (ie. Data literacy, certification, vendor training etc.)
:Assess employee skills to identify training requirements
:Assess coaching/training sessions for skills transfer and effectiveness
: ysis of training and sales reporting to identify needs and drive performance metrics/results
:Compile applicable participant evaluations, assignments and attendance
:Provide ongoing needs assessment of training content and materials
:Keep current on emerging training techniques, product knowledge and industry information
:Leverage the learning management system to measure, track and report training participation rates
:Provide in class sales training, coaching, leadership and support to the Business Enterprise sales teams focused on small/medium business to ensure monthly quotas are continuously met or exceeded.
:Provide sales management funnel guidance support and training
:Provide skills necessary to assist in sales planning, strategy development and plan implementation.
:Supervise and motivate the Acquisition inside Sales Team to obtain set objectives for customer education/customer prospecting and customer satisfaction.
:Develop sales employees to continuously improve their sales and account management skills.
:Capable of having business development conversations about client needs; leverages special