Vancouver, British Columbia, Canada
All Available Locations:
External Posting Description 13;
The Deloitte Greenhouse(tm) is a radically different problem solving environment which combines new technology, interactive immersive tools and expert facilitators to create an incredibly unique experience for our clients.
We have expanded our Greenhouse capabilities across Canada with a Pop:Up/Semi permanent format in Vancouver. The Pop:Up Greenhouse Client Experience Coordinator will manage the day to day operations of Deloitte Greenhouse in Vancouver to ensure we deliver a differentiated and breakthrough experience for all of our participating clients across all levels of an organization. As this location is one of 4 Pop:Up Greenhouse format, the Coordinator will also be responsible for applying standard operational polices developed nationally but adapted as appropriate to the local market. You will report directly to a Senior Manager or Partner within the firm and will be a valued member of the Greenhouse governance structure. The ideal candidate for this role will have both a passion for and demonstrated experience in delivering exceptional service and hospitality.
:Serve as an internal ambassador for the Greenhouse brand in the Vancouver office
:Manage the day:to:day operations of the Vancouver Pop:up Greenhouse including overseeing the duties of the concierge and technology support personnel
:Ensure proper scheduling, hosting, and delivery of client collaboration sessions within the Greenhouse. All arrangements need to be aligned to the strategic direction provided by the National Greenhouse Advisory Committee.
:Develop a best practice scheduling approach for managing multiple tenants and event hosting within the space and work with other regional Greenhouses to implement this best practice as a national standard.
:In partnership with the Operations Committee, develop/tweak operational and client experience policies, procedures and supporting communications material that can be leveraged and implemented nationally as a best practice.
:Identify issues/risks that will impact the operations of the Greenhouse and/or the client experience and provide recommendations on how best to resolve or mitigate.
:Develop/enforce exceptional client service policies and standards and determine strategies around certification and/or training
:Ensure client service guidelines and policies are communicated and integrated into all offerings
:Provide suggestions and recommendations to the Operations Committee that will help us deliver increasing value to our clients Greenhouse experience or improved efficient day to day operations.
:Collaborate regularly with relevant internal teams (i.e. Innovation, Industry, Growth Enterprise, Marketing, Communications, Talent) to foster alignment and a dialogue of feedback and continuous improvement.
:With leadership approval, work with the Procurement team to identify suppliers and/or partners who would support the delivery of the ultimate client experience and make recommendations to leadership accordingly.
:Support Greenhouse related projects as required.
Please note, a more detailed list of responsibilities will be provided during the recruitment process.
External Posting Qualifications 13;
Education / Experience:
:Post:secondary education in event management or hospitality
:Certified Meeting Professional (CMP) designated or pursuing
:A minimum of 5:7 years of hospitality or event management experience in a leading edge conference center environment or professional services environment
:MBA or PMP designation is considered to be an asset
:Demonstrated ability to deal with multiple priorities in a high pressure, client focused environment
:Excellent organizational and time management skills required.
:High attention to detail and