Calgary, Alberta, Canada
All Available Locations:
External Posting Description 13;
The Deloitte Greenhouse(tm) is a place for cultivation : of ideas, relationships, opportunities : to help our clients and our people achieve breakthroughs, disrupt the status quo and incite productive action.
As a Greenhouse Manager/Lead Facilitator you will provide world:class client service while designing innovative experiences for all Greenhouse participants. You will act as an industry ambassador in Calgary and proactively seek out new opportunities to promote sessions with various community and business partners. A successful candidate will have a passion for ytics, exponential technologies and the digital space and a desire to continue to grow their knowledge in those areas.
Client Experience Manager:
:Manage the day:to:day operations of the Calgary Pop:Up Greenhouse including oversight on:
:Proper scheduling, catering and hosting of client collaboration sessions within the Greenhouse.
:Identifying issues and risks that will impact the operations of the Greenhouse and/or the client experience and provide recommendations on how best to resolve or mitigate.
:Ensure client service guidelines and policies are communicated and integrated into all offerings ( ytics, innovation, digital, CXO labs etc.)
:Oversee all logistical aspects of all Calgary Greenhouse sessions (in collaboration with others where appropriate) to ensure world class client experience through flawless execution
:Work with local leaders to develop and execute business plans for local Greenhouse sessions
:Collaborate with other National Greenhouse team members on client experiences
:Provide updates and period reports for Calgary leadership and National Greenhouse teams
ytics Client Experience (ACE) Calgary Facilitator
:Act as an ambassador for all ytics and Greenhouse sessions:
:Proactively look for opportunities to promote ytics and Greenhouse sessions to various communities, new partners etc.
:Be able to describe to executive level partners the scope and value of how an ytics session works and the roles between account teams and facilitators, specific timelines etc.
:Work with the Calgary leadership and partners on identifying ytics and Greenhouse session opportunities
:Make key decisions as to whether a possible opportunity meets the criteria for a Greenhouse session
:Lead the design and planning for upcoming sessions:
:Work with the Account team and Greenhouse staff to find a dates for sessions and dry runs
:Work with the Account team to review past sessions and potential modules to narrow down options and refine session focus
:Identify and arrange for demo SMEs (as required) to attend
:Identify any technology and logistics requirements and let Greenhouse know
:Act as the Master of Ceremonies throughout the sessions
:Present demos, as required
:Manage time and all logistics throughout sessions
:Proactively find opportunities to promote ytics and Greenhouse sessions to various communities, new partners etc. through speaker engagements on forums such as GTEC, FMI, Deloitte 360, DPI etc.
:Proposal/SOW development and sales:
:Respond to ytics RFPs or requests from clients for a PoC. This includes collaborating with the National team and working knowledge of ytics to write sections on approach, timeline, proposed team and pricing. 13;
External Posting Qualifications 13;
:Completed Bachelors Degree required in business or related field
:Minimum 5 years of work experience in a fast paced and demanding environment, professional services firm experience preferred
:Demonstrated superior project management skills
:Experience developing innovation strategies
:Strong design thinking skills used in the framework of product,