What is the opportunity?
We are looking for dynamic individuals with a passion for helping people to join our fast:paced Creditor team at the RBC Insurance Advice Centre. The Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients' confidence will be critical to your success.
What will you do?
:Respond to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
:Secures new business and/or retains existing business
:Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
:Takes ownership of client concerns, building ownership and accountability at first point of contact through client:focused behaviours, ensuring, when necessary, the escalation process is followed
:Process applicable paperwork for clients, ensuring accuracy and completeness of information.
:Meet monthly sales and retention goals.
What do you need to succeed?
:Excellent communication skills in and English
:Sales and/or retention experience
:Solid aptitude for listening, establishing rapport and finding the right solutions for customers
:Strong attention to detail and problem resolution skills
:Ability to navigate between multiple systems
:Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 10:00 pm in order to better help our clients
:Success in meeting and exceeding sales targets in a Contact centre environment
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
:A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
:Work in a dynamic, collaborative, progressive, and high:performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values : including a fundamental respect for each other
:Leaders who support your development through coaching and managing opportunities
:Flexible work/life balance options
:Ability to make a difference and lasting impact
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full: and part:time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, rbc.
Join our Talent Community
Stay in:the:know about great career opportunities at RBC. It's easy Join our Talent Community and get the inside scoop on the jobs, career paths, and recruitment events that matter to you.
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to